Shipping Policy

Shipping Policy

Welcome to e-PrimeTech. We strive to provide a smooth and efficient shopping experience. Please read through our shipping policy to understand how your orders are handled.

1. Shipping Methods and Delivery Times

• Domestic Shipping 
• Standard Delivery: 2-3 business days
• Express Delivery: Next-day delivery available for orders placed before 12 PM
• International Shipping: We ship to select countries in the GCC and beyond. Delivery times vary by destination:
• GCC Countries (Saudi Arabia, UAE, Qatar, Bahrain, Oman): 3-7 business days
• International Orders: 7-14 business days


2. Order Processing Time

• Orders are typically processed within 1-2 business days. Orders placed after 5 PM, on Fridays, or during public holidays will be processed on the next business day.
• Once processed, customers will receive a confirmation email with tracking information.

3. Customs, Duties, and Taxes (International Orders)

• Customs and Duties: All applicable customs fees, taxes, and duties are the responsibility of the customer. These fees are determined by local authorities and are beyond our control.
• Regulations Compliance: We comply with all shipping regulations and may need additional documentation for international orders, which could impact delivery times.

4. Order Tracking

• After your order is processed and shipped, you will receive a tracking link via email. You can use this link to monitor your order’s status.

5. Delivery Issues and Contact Information

• If there are issues with your delivery or if you have questions about our shipping policy, please contact our customer service team at info@e-primetech.com. Our support team is available from Saturday to Thursday, 9 AM to 5 PM.